Question 1

What kind of Physiotherapy do you do?

Accepted Answer

I treat muscular and bone/joint injuries/pain, nerve-related conditions, sporting injuries, headaches, neck, back, TMJ/jaw pain, sinus as well as post-surgical rehabilitation.
 
I unfortunately do not treat chests and neurology-related cases E.g. Stroke, Spinal Cord Injuries (quadriplegia etc.), Parkinson's Disease, Cerebral Palsy.

Question 2

Do you do Dry Needling?

Accepted Answer

Yes. I have completed the post-graduate courses in Dry Needling.
 
As this is an invasive procedure, a consent will be required from you in the rooms after informing you of the procedure pros and cons.

Question 3

Do you accept Medical Aids?

Accepted Answer

Unfortunately,  invoices are NOT submitted to Medical Aids. You are responsible for claiming back from your Medical Aid.
 
Consultations are settled on the same day, immediately after your treatment. Payment options are Bank Card (Visa/MasterCard), SnapScan or FNB Geopayment.

An invoice will be emailed to you within two business days with the relevant diagnosis and treatment codes for you to submit to your Medical Aid.

Question 4

Do you submit invoices to my Medical Aid?

Accepted Answer

Unfortunately, no invoices are submitted to Medical Aids.
 
Consultations are settled on the same day, immediately after your treatment. An invoice will be emailed to you within two business days for you to submit to your relevant Medical Aid.

Question 5

Can I claim my Physiotherapy treatment back from my Medical Aid?

Accepted Answer

This is dependent on the Medical Aid plan that you are on. Some Medical Aids require a pre-authorisation code. If you are unsure, it is advisable to contact your Medical Aid to query whether physiotherapy is covered and if an authorisation code is required prior to booking an appointment.
 
All Physiotherapy invoices are emailed to patients within two business days following their treatment. This will have the relevant ICD-10 and treatment codes that your Medical Aid requires for a reimbursement.

Question 6

What is included in the Physiotherapy appointment?

Accepted Answer

All appointments are 45min long and include an assessment, treatment, and any needling (if required) or exercises performed during the session. Imaging (E.g. X-ray) referral letters are included in the 45min consultation.

If strapping is required, there will be an additional R50-100 depending on the amount/type of strapping used.

Should an exercise programme be requested, this will be charged for separately.

Question 7

How can I pay for my treatment?

Accepted Answer

We have the following payment options:
 
1. Card payments (Visa/Mastercard. Not American Express)
2. SnapScan
3. FNB GeoPayments
4. Scan to Pay directly from your banking app

Unfortunately NO cheque deposits nor cash are accepted as forms of payment.
 
An updated invoice will be emailed to you within two business days following your appointment, once the payment has reflected on our side. Please indicate whether you require a separate receipt if paying via Bank Card.

Question 8

Do I need a Doctor's referral to see a Physiotherapist?

Accepted Answer

In South Africa, Physiotherapists are first line practitioners. Therefore a Doctor's referral is NOT required.
 
Some Medical Aid's however do require a pre-authorisation before attending Physiotherapy. If you are unsure, contact your Medical Aid provider prior to attending your appointment.

Question 9

How do I make a booking?

Accepted Answer

Booking can be done quickly and easily online:
 
1.  Click "Book an Appointment"(https://www.nikkiphysio.co.za/appointments)
This can be found on the home page or menu.
 
2.  Appointment
Select the type of treatment, date and time of your appointment.
 
3.  Details
Next, complete your Personal Contact Details. Please ensure that these are correct. This will be used to contact you regarding your appointment and to send invoices.
 
4.  Confirmation of Appointment & Consent Form
Once complete, you will receive an email confirming your appointment.

For NEW PATIENTS to the practice there will be a link in your email, to complete your Personal details, Medical Aid details, and the Informed Consent. Please complete this prior to your appointment. Unsubmitted forms will result in the appointment request being cancelled and the slot opened up to other patients.
 
Should you not receive this email, please check your spam/promotions folders.

Alternatively, please send a text Whatsapp to 0842402827 with any queries.
Should I be busy with a patient, I will contact you as soon as I can.

Question 10

I can't get hold of you. Is my appointment confirmed?

Accepted Answer

Understandably my patients are my first priority. I therefore do not take calls while consulting.

If you have made a booking request and submitted your Details/Consent Form, please be patient. It will be attended to as soon as I have a moment. This is usually within 60-90min of receiving documentation during the working day.

Thank you for your understanding!

Question 11

What do I need to bring?

Accepted Answer

1. Please bring ONE Towel/Sheet:
This will be used as bed linen for you. Since the Covid-19 pandemic, we have opted to continue disinfecting the bed between patients. 
 
2. Please bring a pair of comfortable loose-fitting Shorts:
This applies if you are attending for a leg injury E.g. Hamstring, Knee, Hip, Ankle.

Question 12

I need an X-ray referral, but don't need to come in for an appointment.

Accepted Answer

This can be done however the physio would need to discuss the injury with you to ensure the correct X-ray is requested. Please contact us via email or preferably WhatsApp. No voice notes please.

X-ray referrals outside of appointments will incur an administration fee.

Please inform the Physio once you have been for the X-ray. Once the report is received and the X-rays viewed, the Physio will be in contact to discuss the findings with you and suggest possible next steps for your care..

Question 13

Where are you based?

Accepted Answer

I operate from a ground floor medical room inside the Old Warehouse building, Black River Park South, Fir Street, Observatory, Cape Town. 
 
There is paid parking available in the Visitor's Garage directly opposite the Old Warehouse Building. Payment can be made via SnapScan/Bank card at the exit.

Question 14

Can you give me directions?

Accepted Answer

Directions from Cape Town City Centre:
 
Follow Nelson Mandela Boulevard outbound of the City Centre towards Muizenberg.
Keep Left at the fork to merge onto the Settlers way/N2 .
Take Exit 8 for Liesbeek Parkway/M57.
Merge Left onto Liesbeek Parkway/M57 towards Observatory.
Turn Left onto Link Road.
At intersection, continue straight into Black River Park SOUTH.
Pass through Security.
Turn Left following the sign to Old Warehouse Building.
Continue just past the Vida e Caffe, you will see the entrance to Old Warehouse Building on your Right.
Nikki Parker Physio is located inside on the Ground Floor on the Left.

* Paid Parking is available in the Visitors Parking Garage, to your left.

Directions from the N1:
 
Follow the N1 inbound towards Cape Town.
Use the Left lanes to take the M5 exit toward Maitland.
Merge onto M5.
Take Exit 9B to merge onto Settlers Way/N2 towards Cape Town.
Take Exit 8 for Liesbeek Parkway/M57.
Turn Right onto Liesbeek Parkway/M57 towards Observatory.
Turn Left onto Link Road.
At intersection, continue straight into Black River Park SOUTH.
Pass through Security.
Turn Left following the sign to Old Warehouse Building.
Continue just past the Vida e Caffe, you will see the entrance to Old Warehouse Building on your Right.
Nikki Parker Physio is located inside on the Ground Floor on the Left.

* Paid Parking is available in the Visitors Parking Garage, to your left.

Directions from the M5:
 
Follow Kromboom Parkway/M5 towards Cape Town.
Take Exit 9 to merge onto Settlers Way/N2 toward Cape Town.
Take Exit 8 for Liesbeek Parkway/M57.
Turn Right onto Liesbeek Parkway/M57 towards Observatory.
Turn Left onto Link Road.
At intersection, continue straight into Black River Park SOUTH.
Pass through Security.
Turn Left following the sign to Old Warehouse Building.
Continue just past the Vida e Caffe, you will see the entrance to Old Warehouse Building on your Right.
Nikki Parker Physio is located inside on the Ground Floor on the Left.

* Paid Parking is available in the Visitors Parking Garage to your left.

Directions from the M3:
 
Follow Rhodes Drive/M3 towards Cape Town.
Use Right lanes to take Exit 5A to merge onto Settlers Way/N2 towards the airport.
Take Exit 8 for Liesbeek Parkway/M57.
Turn Right onto Liesbeek Parkway/M57 towards Observatory.
Turn Left onto Link Road.
At intersection, continue straight into Black River Park SOUTH.
Pass through Security.
Turn Left following the sign to Old Warehouse Building.
Continue just past the Vida e Caffe, you will see the entrance to Old Warehouse Building on your Right.
Nikki Parker Physio is located inside on the Ground Floor on the Left.

* Paid Parking is available in the Visitors Parking Garage to your left.

Alternatively, click "Directions" on the map below. Ensure that your GPS location is on for accuracy.

Question 15

I'm at Black River Park, but I'm not sure where you're located!

Accepted Answer

Black River Park has three campuses - South, Central & North.
We are located in the SOUTH Campus.

At the intersection of Fir Street and Link Road, continue STRAIGHT into Black River Park SOUTH. Pass through Security.

Turn LEFT following the sign to Old Warehouse Building.

Continue just past the Vida e Caffe, you will see the entrance to Old Warehouse Building on your Right.

Use the intercom on your RIGHT at the building entrance to call Nikki Parker Physio for access to the building.

Nikki Parker Physio is located inside on the Ground Floor on the Left.